Resources

HEALTH INSURANCE COMPLAINT RATIOS

Most people look at an insurance company’s rating by the financial organization, such as AM Best, but those ratings judge a company by its financial condition, not how it treats its customers. We think that complaint information is a better guideline than just financial information.

The Texas Department of Insurance has published complaint data for a number of years. Especially useful (we think) is the complaint ratio: the number of justified complaints per Texas policyholder. Here are the rations for a number of Texas companies for the last two years.
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